Frequently Asked Questions

Everything you need to know about shopping with Sourhouse

What are your shipping rates and delivery times?

We offer standard shipping for a flat rate of $5.99, or free shipping on orders over $50. Most orders are processed within 1-2 business days and arrive within 5-7 business days.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Currently, we only ship within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.

What should I do if my item arrives damaged?

Please contact our support team within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund immediately.